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CRM
and the Indian CIO
CRM is something that most CIOs are quite familiar with and
many would have gone in for these solutions. This technology
is available as a module for an existing ERP system or as
a separate product or even as a service
Cover Story
Value
Thy CRM
In these times of grave economic uncertainties, organizations
need to double their customer focus and leverage CRM systems
by engaging more customers to increase profitability By Rajendra
Chaudhary
Profit
from on-demand CRM
Although recent CRM adoption trends suggest a higher uptake
of on-demand CRM, companies must exercise caution with respect
to customization and integration when rolling out a solution
By Rajendra Chaudhary
CRM
would bounce back
While the overall enterprise application software market a
beating, CRM absorbed some shocks despite weak spending. Factors
such as verticalization of CRM as well as faster resolution
of customer and sales cycle time would drive the CRM market
in 2010 By Rajendra Chaudhary
“CRM
witnessed growth despite the slowdown”
Balaka Baruah Aggarwal, Senior Research Manager-Emerging software,
Springboard Research said that the economic slowdown actually
contributed to the growth of CRM as companies become familiar
with its business benefits By Rajendra Chaudhary
Citizen's
CRM
For years CRM has been used as a tool for improving customer
engagements in the private sector but governments have reversed
this trend. Many state governments are doing PoCs to improve
government-to-citizen services & RTI using CRM By Rajendra
Chaudhary
Head to Head
An
executive conversation
The Rs 250 crore Super Religare Laboratories Ltd., refer SRL
(Formerly SRL Ranbaxy Ltd), is set to expand into upcountry
markets, while staying focused on extending healthcare to
the rural market
Vertical
Focus
IT
is key in controlling manufacturing costs
The manufacturing industry is expected to bounce back in 2010
riding on the key IT initiatives and new technology spending
it undertook in 2009. By N Geetha
Case Study
Virtualization
brings cost benefits to TBZ
By consolidating and virtutalizing 30 servers to four blade
servers, TBZ is expected to save Rs 40 lakhs annually in its
operational costs over three years. Additionally faster provisioning,
no new hardware purchases and energy saving are additional
riders By N Geetha
Backoffice
safeguards
Security measures to protect customer data boost client confidence
By Aditya Kelekar
A
smart DR plan
Syntel's DR plans make the best use of its existing infrastructure
By Aditya Kelekar
Special Feature
Wanted
entrepreneurial CIOs
According to a Gartner report, organizations that plan to
emerge stronger after the ongoing recession will need to have
entrepreneurial CIOs for it is the spirit that will help pave
the way for organizational growth going forward. By Rajendra
Chaudhary
Crossfire
‘‘Don't
talk pure technology with the management to sell SOA’’
What makes an organization successful in their adoption of
SOA? Atul Saini, CEO & CTO, Fiorano Software talked to
Rajendra Chaudhary on why SOA requires CIO leadership for
success
By Invitation
Courting
a view
The video conferencing market in India is growing By Manish
Dixit
A
game-changer
Cloud computing transforms the way business consumes IT, argues
Nandu Pradhan
Update
“Indian
customers need a clear picture of remote infrastructure”
Annand Sarnaaik, Chairman and Managing Director, Glodyne Technoserve
talked to Rajendra Chaudhary on the latest trends and business
opportunities that exists in remote infrastructure management
and technology outsourcing
Cloud
computing is unproven technology in Indian healthcare
Contrary to popular belief that weak economic conditions would
drive cloud adoption, Brian Cohen, Chief Technology Officer,
iSOFT said that Indian healthcare is yet to bite into cloud
computing as it lags behind in basic IT adoption and investments.
He talked about this trend with Rajendra Chaudhary
Indian
logistics SPs are realizing the value of IT enabled operations
The Indian logistics industry is not the most technology savvy
industry out there and it continues to be bedeviled by the
proliferation of non-standard practices and processes. Vineet
Malhotra, Global Head, Marketing, Kale Consultants talked
to Rajendra Chaudhary on how IT has emerged as a key enabler
in that business
Analyst View
Virtualization
will grow bigger: F&S
Although in its nascent stage, the future of virtualization
market in India looks promising, noted Frost & Sullivan
SMBs
in India spent over $45m on hosted applications in 2009: AMI
Small and medium businesses (SMBs, or companies with up to
999 employees) in India are set to spend more than $45 million
on hosted applications in 2009, according to a new study by
Access Markets International (AMI) Partners
Strongest
growth in PC sales in Q4: Gartner
Worldwide PC shipments surpassed 90 million units in the fourth
quarter of 2009, a 22.1 percent increase from the fourth quarter
of 2008, according to preliminary results by Gartner
Technology
News
AMD
unveiled world's first mobile graphics gaming support for
notebooks
AMD launched its next-generation DirectX 11-capable ATI Mobility
Radeon Premium graphics, including ATI Mobility Radeon HD
5870 graphics, the highest performance graphics for notebooks
in the world
Dell's
SaaS-based cloud-based services to simplify IT management
and reduce costs
Dell India's new Services offerings as (SaaS) Software-as-a-Service
applications brings cloud based IT services to the existing
consulting, support and managed service capabilities under
Dell Services [formed by the acquisition of Perot Systems]
to help companies to reduce overall IT costs and automate
IT infrastructure management
Ashok
Leyland and Cisco to deliver intelligent vehicles
Hinduja Group flagship Ashok Leyland and Cisco plan to develop
sector-specific solutions that help enable Vehicle-to-Infrastructure
(V2I) communication
Intel
unveils 32 nm Core i7, i5 and i3 processors
Intel Corporation’s all new 2010 Intel Core family of
processors delivers unprecedented integration and smart performance,
including Intel Turbo Boost Technology for laptops, desktops
and embedded devices
L&T
Infotech's ERP projects to computerize the maintenance of
rolling assest of Indian Railways
L&T Infotech will be responsible for executing two important
turnkey ERP technology projects for computerizing the maintenance
of rolling assets of the Indian Railways
Seagate's
BlackArmor USB 3.0 portal hard drive is 3X times faster than
USB 2.0
Seagate's BlackArmor PS110 USB 3.0 portable external hard
drive packs a 500GB 7200RPM 2.5-inch portable hard drive,
which the company cliams to be three times faster than its
USB 2.0 predecessor, making it one of the fastest portable
hard drives available
Raritan's
Power IQ helps track and analyze energy usage till last device
To improve operational and energy efficiency in data centers,
Raritan announced systems integration capabilities to its
Power IQ data center energy management software and support
for more data center equipment
TAKE
Solutions's multi-tenancy OneSCM solution
TAKE Solutions Ltd., a Supply Chain Management (SCM) and Life
Sciences products company has unveiled a new SaaS based offering,
OneSCM that supports multi-tenenacy and is aimed at delivering
online supplier management to medium and large enterprises
Product
Downtime
Lakshman Badiga,Chief Information Officer, Wipro Technologies
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