Infogain fuels Mercedes Benz

Infogain implemented automated database management solutions at Mercedes Benz, providing a robust database mechanism with secured data and in-time recovery. By Manjari Juneja

Mercedes-Benz India has been delighting customers with strong brands and a wide range of products equipped with the latest in automotive technology. The company has been the pioneer of the luxury car segment in India. It is a 100% subsidiary of the Daimler AG and one of the first auto joint ventures set up in India. It has developed a world class dealer network across the country with presence in 30 cities.

To ensure smooth operations, it was very essential for Mercedes to maintain and update its database. With ever increasing database, Mercedes was in urgent need of a faster mechanism for its record of information. The size of the database had to be increased alongside its capacity so that it can be used by a number of people simultaneously, without affecting the speed. It had already experienced a database malfunction in the past.

Challenges faced by Mercedes

Mercedes faced unique operational and systems challenges in an increasingly competitive yet highly regulated environment. 

To gain the competitive advantage across it needed to manage burgeoning challenges, such as expanding maintenance costs for IT infrastructure and end-to-end integration challenges; increasing security, regulatory and environmental considerations.

Maintaining the customer database was another big challenge. Due to absence of structured Performance Tuning there was huge database malfunction. The increased usage of database by a number of people was showing slow performance due to which the database also crashed twice. The regular power failure was also causing loss of data which lead to corrupted files in database.

The solution

To overcome the database malfunction and ensure smooth operations, Mercedes deployed the Oracle automated database management solutions by Infogain. Infogain is a technology solution provider helping customers unlock the potential of scattered and unrelated data through integration and analysis using its Customer Asset strategy.

As a certified Oracle partner, Infogain has the functional and technical expertise to evaluate and implement packaged solutions, or design, develop, test and implement custom Oracle solutions. Infogain’s capability in implementing Oracle stack of technologies for an agile and integrated enterprise and extensive experience in Oracle core product family such as Oracle E-Business Suite, Oracle Business Intelligence Suite and PeopleSoft Enterprise gives it a deep expertise needed to effectively host and manage the entire Oracle application suite.

Infogain strengthened the database mechanism for Mercedes Benz to be used by many at a time. It provided solutions to Mercedes Benz for recovering the corrupted files in the database with the help of Oracle Quick Fix Recovery Technology Solution. Infogain restored the part of the backup required for the recovery. Also, the database mechanism was strengthened which provided quick backup in case of a power failure to prevent loss of information.

Infogain also provided quick Oracle Database Recovery for Siebel CRM back-up incase of power failure to prevent loss of data. It also gave performance tuning at equal interval to address any related issues with customized performance testing and tuning system. Oracle’s current recovery infrastructure is already considered the most robust and powerful in the industry. It is a powerful tool that simplifies, automates, and improves the performance of backup and recovery operations.

Infogain faced main challenge in terms of recovering corrupted files in database. The recovery was essential to ensure an effective data storage and also have an active and updated database for Mercedes perusal.

Notable advantages

Mercedes now has an automated database mechanism which is faster and has an offline back up system. This database is less vulnerable to malfunction, loss, software bugs, etc. Automated database management supports quick and smooth operation, providing a robust database mechanism with secured data and in time recovery.

The self-managing database reduces the costs of managing the IT environment with a simplified install, greatly reduced configuration and intuitive day-to-day administration. It allows DBAs to become more productive, help their organizations reduce management costs, and scale to manage the Enterprise Computing Grid. Reduced the amount of time needed for daily backups, saved network bandwidth when backing up over a network and reduced the backup file storage.

The solution has helped Mercedes to accelerate time to market, optimize their demand-driven supply chains, and deliver superior customer experiences. It has helped Mercedes provide real-time insight into customer specifications, production schedules, on-hand inventory, quality, and sales and service information.

This strengthened mechanism is helping Mercedes address issues from their customers in an efficient manner.

manjari.juneja@expressindia.com