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Enterprise Wide Applications
Business boosters
ERP, SCM, CRM and BI are the basic building blocks that raise
the efficiency of internal business processes and help businesses compete and
thrive
 SMBs
have been using some form of financial reporting tool starting with basic accounting
solutions such as Tally and Excel sheets to sophisticated off-the-shelf products
from SAP, Microsoft, Oracle, Sage and others.
However, evaluating products requires planning so that you do not end up burning
your fingers by deploying the wrong solution (one that does not work) or repeating
the mistakes that your peers in the enterprise segment made in the past. Therefore
if an SMB has a large number of transactions [financial, inventories, stocks
and like] with multiple processes, a large number of suppliers or has huge customer
databases that need to be mined for greater business insights on customer behaviors
and analytics it can resort to ERP, SCM, CRM or BI depending upon the business
requirement.
Once you have identified the need, then the next step would be to choose a vendor’s
solution. Before you embark on a discussion with a vendor, insist on getting
a reference of other companies in your industry that have deployed the same
solution and talk to them to figure out the deliverables that they have achieved
post implementation. It helps in multiple ways—rolling out a full-fledged
ERP suite can take months and this will eat into your resources. Therefore,
start with the core modules that are vital to your business and pilot the same
within a department. If the pilot works out satisfactorily, then one can add
other modules. This is safer than going in for a big-bang approach. Further,
choose a vendor with solid financial credibility. This will ensure that application
support does not suffer in the future as your business grows. Additionally SMBs
should be watchful with the recent trend of vendor consolidation and should
select or verify products that are fully integrated before embarking on implementation.
SMBs should insist on negotiating the package deal along with supporting hardware
infrastructure. This helps them get a better overall price. ISVs have special
schemes or bundles for EWA licenses with servers and storage for SMBs.
In the recent past some SMBs that have stabilized their investments
in ERP have started looking at improving their other business processes such
as optimizing their supply chain with SCM and managing warranties/quotation/dealer/supplier
management using CRM. These solutions boost operational efficiency and help
streamline costs. Then there is business intelligence that can help the management
take informed and quick business decisions by allowing them to drill down into
reports or slice and dice information to get deeper and richer insights into
the business.
ERP
| Features: This Web-based enterprise application
is a multiplatform and database independent software with basic modules
that include Accounting and Operations, Business Intelligence & Reporting,
Project & Job Costing, Discrete Manufacturing and Process Manufacturing.
It integrates with Sage Pocket Payroll and Sage CRM.
Price: Rs 5 lakhs upwards for a 5 user license
with basic modules
Contact: Sage Software India (P) Ltd
Telephone: +91-11-4071-2488
E-mail: salesindia@sage.com
Web site: www.sagesoftware.co.in
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| Features: This suite of integrated ERP business
application provides a complete, integrated business intelligence portfolio
and adaptable global business platform with modules including Financial
Management, MRO, SCM, CRM, HRM, Master Data Management and Project Management.
Price: starts from $2,595 for 5 users (Software
update license and support are extra)
Contact: Oracle India
Telephone: 1800-425-6725 or +91-80-4029-1180 / 4029-1178
E-mail: oracleindia_in@oracle.com
Web site: www.oracle.com
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Features: This solution offers a basic set
of ERP functionalities including financials, distribution and sales management.
It can be deployed in a 2-3 week timeframe and allows businesses currently
using only a financial accounting package to adopt an integrated business
management (ERP) solution including sales, purchase and inventory management
etc as they grow their business.
Price: Less than Rs 3,00,000 (license and
implementation)
Contact: Mudit Mathur
Telephone: +91-124-4158-000
E-mail: muditm@microsoft.com
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Features: This role-specific ERP solution
features Personalized Role Centers corresponding to 21 key job functions
that provide individual employees with tools and alerts. It also provides
business intelligence capabilities based on the SQL Server database to
help employees drill into data, identify trends, generate business insights,
and monitor how they are tracking against key performance indicators (KPIs).
Price: Estimated retail price starting Rs
73,950
Contact: Mudit Mathur
Telephone: +91-124-4158-000
E-mail: muditm@microsoft.com
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SCM
| Features: It helps businesses plan and design
global supply chains while optimizing the flow of materials, resources,
cash, and information. Additionally companies can move from static demand
planning to demand sensing and shaping, implement cross-enterprise decision
support, and focus on more frequent supply network analysis to manage supply
chain risk and design supply chains to be resilient to changing global business
conditions.
Price: $350 per user (Starts from)
(Software update license and support are extra)
Contact: Oracle India
Telephone: 1800-425-6725 or +91-80-4029-1180 / 4029-1178 /
4029-1176 / 4029-1173
E-mail: oracleindia_in@oracle.com
Web site: www.oracle.com
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CRM
| Features: This CRM solution
helps organizations differentiate their businesses to maximize growth. With
solutions tailored to over 20 industries, Siebel CRM delivers comprehensive
on premise and on demand CRM solutions and offers role-based customer intelligence
and pre-built integration.
Price: $3,750 per user (Base)
(Software update license and support are extra)
Contact: Oracle India
Telephone: 1800-425-6725 or
+91-80-4029-1180 / 4029-1178 / 4029-1176 / 4029-1173
E-mail: oracleindia_in@oracle.com
Web site: www.oracle.com
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| Features: It can be deployed
on premise or accessed as a hosted service. Its advanced report scheduling,
and cross-entity views of system data deliver mission-critical business
intelligence to help SMBs take decisions in real-time. The direct integration
of the presence feature with Microsoft Office Communications Server helps
users see the availability of the person whom they are trying to reach.
Price: $998 per seat
Contact: Himani Agarwal
Telephone: +91-124-4158-000
E-mail: himania@microsoft.com
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| Features: The software is modular in design
so that a small business can use just the easySales Module to manage its
Sales Force and an enterprise may use all of the nine modules to handle
its complex CRM needs. Some of the key modules are Sales Force Automation,
Customer Service and Order Fulfillment.
Price: Perpetual license Rs 25,000 per user
Telephone: +91-44-4265-4551
E-mail: sales@crm24x7.com
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| Features: The solution
includes modules such as Contact Management, Activities & Calendar;
it maintains a history of interactions, does Sales Forecasting, Mass Mailings
and generates Reports. Users can access a complete, integrated view of their
contact relationships.
Price: Rs 4,000 per license for ACT! 11 Standard
Contact: Sage Software India (P) Ltd
Telephone: + 91-11-4071-2488
E-mail: salesindia@sage.com
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| Features: This scalable
contact and customer management solution is designed to meet the needs of
sales professionals, sales management, and IT professionals. A dashboard
with team views, report on activities by user and the ability to view activities
for 10+ users are the additional features in this Premium version of Sage
ACT! 2009.
Price: Rs 7,000 per license for ACT! 11 premium
for Workgroups & Web
Contact: Sage Software India (P) Ltd
Telephone: + 91-11-4071-2488
E-mail: salesindia@sage.com
www.sagesoftware.co.in
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| Features: It is a Web-based,
on-site CRM solution that is configurable for business process automation.
It has eight core modules—Contact Management, Account Management, Sales
pipeline & Opportunities, Campaign Management, Customer Service, Reports
& Analysis, Workflows and Call center capabilities.
Price: Rs 2,50,000 upwards for a 5 user
license
Contact: Sage Software India (P) Ltd
Telephone: + 91-11-4071-2488
E-mail: salesindia@sage.com
www.sagesoftware.co.in
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| Features: This sales force automation tool
provides a complete view of customer interactions across sales, marketing,
customer service and support so that business teams can collaborate and
respond promptly and knowledgeably to customer inquiries and opportunities.
It includes core modules such as Account Management, Contact Management,
Advanced integration with Microsoft Outlook, Segmentation and Analysis,
Dashboards KPI driven, Marketing, Customer Support, Reporting and Sales
processes.
Price: Rs 2,50,000 upwards for a 5 user license
Contact: Sage Software India (P) Ltd
Telephone: + 91-11-4071-2488
E-mail: salesindia@sage.com
www.sagesoftware.co.in
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On-demand ERP/CRM
| Features: It is a comprehensive fast-to-deploy
on-demand CRM solution that allows businesses to leverage an easy-to-use
and customizable solution offered at a predictable per user, per month price.
There is no hardware to buy or software to install and manage thereby reducing
the risk of technology becoming obsolete.
Price: $25,000 (Computer and Administration
Services Minimum - Per Month) (Software update license and support are
extra)
Contact: Oracle India
Telephone: 1800-425-6725 or
+91-80-4029-1180 / 4029-1178 / 4029-1176 / 4029-1173
E-mail: oracleindia_in@oracle.com
Web site: www.oracle.com
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| Features: It is a on-demand CRM solution
wherein customers visit the CRM24x7 Web site, login through the customer
login page, use the application to manage sales prospects or manage customer
support issues. It is secure and involves zero-risk as there is no hardware
to buy and no software to install and manage. Customers can start with five
users and scale up to 500 or even 5,000 users.
Price: Rs 1,500 per user per month. Also
available on rental at Rs 900 per user per month
Telephone: +91-44-4265-4551
E-mail: sales@crm24x7.com
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Features: This on-demand CRM solution gives
an integrated approach to field sales, inside sales and customer care.
It includes core modules such as Contact Management, Account Management,
Sales pipeline & Opportunities, Campaign Management, Customer Service,
Reports & Analysis, Workflows and call center capabilities.
Price: Rs 995 per user per month for Std
version and Rs 1,995 per user per month for Advanced version
Contact: Sage Software India (P) Ltd
Telephone: + 91-11-4071-2488
E-mail: salesindia@sage.com
www.sagesoftware.co.in
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Features: It has all the functional modules
such as AP/PR, Manufacturing, Inventory Management, Cost, planning &
control, Sales, Purchase & Shipping, Business Analytics, HR/Payroll
in a pay-per-use on-demand model. It is delivered as a subscription service,
giving real time access to business information, at the click of a button.
Price: Rs 8000 + Taxes (Per user per month
subscription)
Contact: Ramco Systems
Telephone: +91-44-2220-4932 / 1800-800-425-6667
Website: www.ramcoerp.com
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| Features: It is a powerful BI and financial
performance management (BIPM) solution that SMBs can use to manage operational
costs, improve performance and gain competitive advantage.
Price: Rs 2,000 per user per year for a
50-70 user license
Contact: Vaidyanathan (Vinod) Venkataraman
Telephone: 1800-425-3333 / +91-80-2678-8015
E-mail: vaivenka@in.ibm.com
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| Features: It is an integrated BI system meant
for 5 to 50 users and comes with interactive dashboards, highly formatted
reports, self-service ad hoc analysis, data integration, and server administration.
Price: Starting from $1,200 per user onwards
+ Software Update license and support
Telephone: 1800-425-6725 or 91-80-4029-1180
E-mail: oracleindia_in@oracle.com
Web site: www.oracle.com
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Features: This suite of enterprise BI products
delivers a wide range of analysis and reporting capabilities. Featuring
a unified, highly scalable, modern architecture, the solution provides
intelligence and analytics from data spanning enterprise sources and applications
empowering the largest communities with relevant insight.
Price: Starting from $2,000 per user onwards
+ Software Update license and support
Contact: Oracle India
Telephone: 1800-425-6725 or
+91-80-4029-1180 / 4029-1178 / 4029-1176 / 4029-1173
E-mail: oracleindia_in@oracle.com
Web site: www.oracle.com
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Features: This enterprise reporting solution
is for authoring, managing and delivering highly formatted documents,
such as operational reports, electronic funds transfer documents, government
PDF forms, shipping labels, checks, sales and marketing letters, and more.
Built on open standards, the software also allows IT Staff and developers
to create data models against practically any data source and build custom
reporting applications that leverage existing infrastructure.
Price: Starting from $460 per user onwards
+ Software Update license and support
Contact: Oracle India
Telephone: 1800-425-6725 or +91-80-4029-1180 / 4029-1178
E-mail: oracleindia_in@oracle.com
Web site: www.oracle.com
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Features: This BI application suite caters
to a company’s strategic, tactical and operational data analysis
and reporting needs. 1KEY On-Line Analytical Processing (OLAP) transforms
raw data to reflect the real dimensionality of the enterprise as understood
by the user. It connects and synchronizes with multiple raw databases
and creates an OLAP database in a user desired flavor.
Price: Enterprise (Unlimited Users) license
starts at Rs 25,00,000. User-based license options available.
Contact: Vikram Kole
Telephone: +91-22-6688-8903/ +91-99202-35351
E-mail: sales@maia-intelligence.com
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Features: This is the compact version of
the 1KEY Agile BI Suite with a limited selection of modules catering to
the requirements of SMBs. It is bundled with a single CPU Server and supports
25 MIS Users across 5 Group Companies. The bundled offering includes 1KEY
View, 1KEY Web View, 1KEY Cube, 1KEY Web Cube, 1KEY Chart, 1KEY Web Chart,
1KEY Dashboard, 1KEY KPI and 1KEY Technical Bundle.
Price: User-based license starts from Rs
7,00,000
Contact: Vikram Kole
Telephone: +91-22-6688-8903/
+91-99202-35351
E-mail: sales@maia-intelligence.com
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Features: This solution brings together financial
data from disparate sources spread across multiple locations to create
a single, global view of financial information across the business. It
eliminates consolidation challenges, improves financial controls for statutory
compliance and enables faster closure of financial books.
Price: Starts from Rs 7,00,000
Contact: Vikram Kole
Telephone: +91-22-6688-8903/ +91-99202-35351
E-mail: sales@maia-intelligence.com
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Features: It is an Indian Taxation solution
for ERP Users that can import data in CSV or XML formats. iTAX is applicable
for Central Excise Returns, Service Tax, VAT/CST, TDS, e-TDS, Excise.
Price: Rs 1,80,000
Contact: Pravin Sawant
Telephone: +91-93201-24365 /
+91-22-6799-3535
E-mail: Pravin@udyogsoftware.com
Website: www.UdyogSoftware.com
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| Features: This corporate e-mail and collaboration
solution integrates with Lotus Sametime instant messaging. It includes the
Lotus Symphony office suite.
Price: Rs 3,825. IBM Lotus Domino messaging
express user license + software subscription & support 12 months
Contact: Vaidyanathan (Vinod) Venkataraman
Telephone: 1800-425-3333 / +91-80-2678-8015
E-mail: vaivenka@in.ibm.com
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| Features: It is easier to fix problems and
automate tasks; automatic client connections simplify deployment; a new
server roles-based architecture, and improved diagnostics and monitoring;
anti-spam and easier integration with LOB applications and third-party solutions
with Exchange Web Services are the other new features.
Price: Exchange Server 2007 Standard Edition
Rs 34, 950.
Exchange Server 2007 Enterprise Edition is priced at Rs 1,99,950
Contact: Amit Mehta
Telephone: +91-124-4158-000
E-mail: ammehta@microsoft.com
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| Features: This software suite has collaboration
tools with a personal productivity dashboard for every project, team or
activity. Task management lets you create, manage and track day-to-day tasks
and contact management tracks histories, agreements and connections in addition
to names and numbers.
Price: GroupWise 8 including Mobile Server
powered by Nokia Intellisync.
1-User License + 1-Year Priority Maintenance is priced at $179.00
Contact Name: Linet Miranda
Telephone: +91-80-4002-2300
E-mail : LMiranda@novell.com
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