Brief

SlashSupport sets up 250-seat BPO training facility at Chennai

Offshore tech support company SlashSupport, a part of the US-headquartered Cybernet Software Systems Group, has announced the setting up of a 250-seat BPO training facility at Teynampet in Chennai.

The company, which has over 3,000 employees, is in the process of hiring over 2,000 professionals to take its headcount to over 5,000 over the next 12 months. It has four offshore facilities in Chennai, one in Coimbatore, an onsite facility in the US and a redundancy centre in Singapore. It has a customer base of 30-plus global technology firms.

The BPO training facility is equipped with the latest hardware, software, training aides and other tools, including a hi-tech lab and library. The hi-tech simulation lab will have the products of all its clients and will help the employees simulate a complex array of possible problem scenarios at end-customer locations and enable effective solutions.

Shiva Ramani, Co-Founder, CSS Group and CEO, SlashSupport explained “Training will play an increasingly critical role in providing best in class delivery to our expanding global client base and helping us scale our offshore presence in India.”

The company’s training initiative is aimed at addressing technology skill development and personality development. Ramani said, “The facility will offer indepth technology training to gain broader levels of proficiency across multiple technologies leading to enhanced troubleshooting effectiveness. It will offer trial runs for technical support executives to work in a stringently-monitored near real-time environment before taking live calls.”

While the company’s voice support training will cover training on support centre tools, telephone etiquette, call handling, listening and questioning techniques, the e-mail support training initiative will cover understanding, questioning & responding techniques, language, grammar and localisation of responses.

The CSS Group provides strategic IT services to technology providers and enterprises that include product design & engineering, and development and testing/QA.