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Customer
service starts at home
Human Resources (HR) has evolved from being a department that
merely takes care of employee appraisal, welfare and payroll
management. It has become a critical part of dynamic management
and an integral part of doingbusiness.
Go
green with envy
Honeywell Technology Lab (HTL), a research and development
centre providing product and business solutions for customers
in the aerospace and automation control industries, always
aims to be proactive in meeting employee expectations.
The
visionary
When John McCarthy predicted in 2002 that the offshore wave
would lead to the shifting of millions of American jobs to
offshore locations, not many people took him seriously. The
last two years confirmed his hunch as a host of MNC players
reduced their manpower in the US and shifted work to India
among other countries. His ‘3.3 million’ quote is
frequently-cited, and has around 2,500 references to its credit.
Succeeding
through selection
Jack Welch launched a revolution at General Electric by drawing
three circles on a pad of paper.
The company’s new chief executive illustrated his battle
plan in 1982 to fellow GE executive James Baughman. Welch
was going to transform GE from lumbering Goliath to an agile
David.
Five
skills
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