Indian BPO firms
constrained by lack of data protection laws
While Europe has always been a tough market to crack, thanks
to factors like language and culture, the European Union’s
tough position on personal data protection has also contributed
to lower outsourcing to India as compared to outsourcing from
the US.
Soft
skills training: Outsourced vs in-house While making a business presentation at a prospective
client·s office in California, Anand, overlooking the
fact that there was a lady in the boardroom, sweepingly
addressed the gathering as ·gentlemen·
Issue of Mar 2004 From
the wire-room to the boardroom
A CIO of a mature organization of today has shed the
so-called 'strictly techie' status to step into a leadership
role in business strategy planning.
Markets to
move in a rangebound trend
THE markets witnessed a broadbased rally on the back of positive
announcements by tech leader Infosys. The liberal 3:1 bonus
announcement and the Rs 100 special dividend caught the markets
by surprise.
Technology
User roles and
personalisation in CRM
The role concept ensures that the users get the information
most pertinent to them. CRM solutions provided by major vendors
like SAP can be accessed through an enterprise portal that comes
bundled with the e-business suite.
India Trends
Leveraging
in-house tools for customer acquisition
Today’s customers are choosy, thanks to the horde of
software companies vying to offer them services. Going by
this trend, the task of sales and the marketing teams from
Indian IT companies has become quite challenging, especially
when it comes to roping in foreign customers.
Pizza Corner’s
secret ingredients
CAN you guess what it takes for a pizza to reach your home?
You make a phone call, and the delivery boy rings your doorbell
within the stipulated time.
