OPINION
SANs and sensibility
There is no single, open standard as yet for interoperability between SAN management products from different vendors. Will a new draft specification pave the way for standardisation in the industry? Jeanne Lim finds out

INTERVIEW
“We lost out trying to become a mass player”
Boston Education & Software Technologies passed through turbulent times in 2001-02 and was one of the worst-hit companies in the training sector. Dr Arvind Shah, chairman of the company speaks to Rajneesh De about Boston’s revival plans and its strategy to regain its earlier marketshare

“CRM and CEM are two different concepts altogether”
Lior Arussy, corporate vice president-general manager, CEM Division, NICE Systems, pioneer and evangelist of the Customer Experience Management (CEM) concept in conversation with Shipra Arora discusses the emergence of CEM and the factors driving its growth in the Indian market