| Top
Story this Week |
Indian
BPO players wear value-added services hat
 Realising
that low-end services mean low margins and low barriers to entry,
many Indian BPO players are scrambling on the value-added bandwagon
by offering niche, high margin services. Srikanth R P has the
details
|
|
 |
 |
IT
job market reflects a muddled picture
Has the recruitment market emerged
from the malevolent effects of the slowdown? One would
think so, if the regular headlines in mainstream media
reporting frenzied hiring by top IT companies in India,
is anything to go by |
Realizing
ROI on IT
8
Industry Veterans share their Views
In the recent Network Magazine-ORG-MARG survey, 34 percent
of the IT Heads said they consider ROI as an important
decision-making parameter for an IT investment. |
|
| In
the News |
|
‘InfrastructureStrategies2002’
to reveal research results
AP
announces industry-friendly ICT policy
Microsoft’s
VJ#.Net is made in India
HP takes aim at signage, pre-press
and photography
Datacraft implements mammoth CRM
project for BSNL
SQC to offer low cost post-CMM assessment
solution
News Briefs
|
| India
Trends |
Smaller system integrators have a
bright future too
With the spotlight always on the big guns
of the Indian software industry, the smaller players are often
ignored. Rajneesh De takes a peek at what some smaller System
Integrators (SIs) have been up to and finds that they’re all
doing pretty well for themselves
|
| Enterprise
Software in India Inc. |
|
HDFC
banks on Unicenter to reduce hardware costs
Mahindra
& Mahindra thrives on SAP
Alstom
powers itself with SAP
Providing customer service differentiation
through CRM
BPCL showcases the power of an integrated
enterprise
Effective
SCM key to Eicher’s success
Nerolac
unearths buried treasure through datawarehousing
Escorts’ heart beats easier with robust
security
The
eTrust suite that was used at EHITRC
ERP
propels accelerated growth at Godrej & Boyce
|
|
Stock
File
|
Monsoon
Worries
Sentiment on the bourses has again turned
negative due to the sharp fall in the US markets, with the unfolding
of several accounting scams and also due to poor Q1 results
by US infotech companies.
|
|
Opinion |
SANs
and sensibility
There
is no single, open standard as yet for interoperability between
SAN management products from different vendors. Will a new draft
specification pave the way for standardisation in the industry?
Jeanne Lim finds out |
| Interviews |
|
“We lost out trying to
become a mass player”
Boston
Education & Software Technologies passed through turbulent
times in 2001-02 and was one of the worst-hit companies in
the training sector. Dr Arvind Shah, chairman of the company
speaks to Rajneesh De about Boston’s revival plans and its
strategy to regain its earlier marketshare
“CRM
and CEM are two different concepts altogether”
Lior Arussy, corporate vice president-general manager,
CEM Division, NICE Systems, pioneer and evangelist of the
Customer Experience Management (CEM) concept in conversation
with Shipra Arora discusses the emergence of CEM and the factors
driving its growth in the Indian market
|
