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Leading
the way?
It is refreshing to know that PSU’s are changing their image
from laggards to trendsetters. The Gujarat State Fuel Management
Company’s attempt at setting up the country’s first energy
e-market place will serve the purpose of further educating
distributors and buyers on the advantages of e-business. If
other PSU’s emulate this model, it will help strengthen the
e-business backbone of the country.
Raman
Dattar
Mumbai
Customer is king
Customer relationship management is increasingly becoming
the need of the hour for most corporates. With competition
increasing by the day it has become extremely important for
corporates to hold on to their existing client base by providing
value-added services. Increasing global adoption seems to
be another reason for Indian companies adopting new technologies.
In this customer centric market, it is very easy to lose customers
to global players by not providing quality services. Getting
new customers is no longer the priority since companies seem
to have realised that it is less expensive to maintain the
existing customer base than get a new one. With this strategy
in place, many companies are setting up in-house customer
contact centres to provide customers with speedy services.
Subir
Sangal
New Delhi
Profitable alliances
One reason why the Indian IT industry has grown to such gargantuan
proportions is because of the role played by the government.
For once the government acted wisely by relegating itself
to the role of a mere facilitator and initiator. The government’s
future plans for the IT industry, which has been highlighted
in the tenth Five Year Plan, seems very ambitious especially
in light of the slowdown and other events in the last year
that had a heavy impact on the industry. The success of the
plan now largely depends on private sector participation.
This sector is expected to provide both entrepreneurial as
well as financial support to the government and thus help
India realise its dreams of becoming an IT superpower. We
hope that private sector players will provide the same support,
which was instrumental in putting India Software Inc on the
global IT map.
Sridharan
Das
Bangalore
Nasscom and the future
The Indian software industry has gone through one of its worst
phases in recent times, but things seem to be looking up now.
The slowdown according to most analysts is bottoming out and
the Indian software industry can grow from here. However,
after this shakeout, it remains to be seen what role the industry’s
premier body, Nasscom will play. Will it continue to be an
exclusive big boys club, or will it play the role of an incubator
helping smaller companies plant their roots in the Indian
market.
James
Periera
Mumbai
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