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Chennai-based network enabled service provider, Deltagram,
recently introduced HALLO, a personalised ‘mail your
voice’ service. It allows users to send voice messages
to any telephone in India within 15 minutes or anywhere in
the world through a pre-registered e-mail account. Says R
Kothandaraman, managing director, Deltagram, “The uniqueness
of HALLO lies in its personal touch. It enables one to send
messages in one’s own voice without having to spend on
long distance telephone bills. The service will be available
through pay and use membership cards made available to the
public through all major retail outlets across the country
which will make the service more accessible.”
The service will be available at a price of Rs 6 for one way
messaging and Rs 10 if a reply message is required. All that
a customer will need to do is to buy the card, dial the Deltagram
messaging Centre spell out his password and then dictate his
message, which will be recorded by Deltagram’s Interactive
Voice Response (IVR) software, which guides the user through
the entire process. The customer can even choose the time
at which the message is to be sent. To enhance the speed and
the efficiency of the entire operation, the company is in
the process of setting up a unique nation-wide network of
voice mail centres.
The card will be useful for companies who want to get an immediate
customer feedback. The solution can also compliment corporate
unified messaging systems and according to Kothandaraman,
is an ideal medium for one to send greetings or reminders
for interviews or luncheons. He says, “Such cards will
be very useful for a country like India where PC penetration
is low. In comparison, almost every small village in the country
is connected by a PCO. This card will enhance the capability
of a small analogue telephone to send messages across the
world.”
Deltagram is also on the verge of coming out with products
like the e-call, e-letter, delta-fax and tele mail. They hope
to release these products by the second quarter of 2002.
So far, Deltagram has set up 50 earth stations, connected
250 towns and has over 5,000 collection centres all over India.
The company has over 35,000 members and has transacted over
2 million messages for over 2.5 lakh customers. Deltagram
is the official messenger for many reputed organisations in
India such as Life Insurance Corporation of India, Citicorp
credit services, HSBC, Hyundai Motors, RPG Cellular Service,
Aptech, NIIT, Standard Chartered Bank and Ashok Leyland Finance
to name a few.
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