Will India become call centre capital of the world?
The numbers certainly predict a great future, but the Indian call centre industry is at the crossroads. Even as industry consolidation may soon take place with the big guns elbowing out, or buying smaller players, competition from other countries is rising, and low cost combined with high value is emerging as the answer, say Rajneesh De and Stanley Glancy as they take a detailed look at the Indian call centre industry

How tech-savvy are Indian call centres?
The Indian call centre industry went into overdrive ever since the Nasscom-McKinsey report predicted that the IT enabled services would be a mammoth $17 billion pie.